Only 8% of all titles sold each month on G2A are indie games. And 2% (00.2%) are because the title users purchased through G2A disappeared from their Steam account for various reasons, such as chargeback. 8% (0.08%) are keys not working, due to typos, etc. 30% (0.3%) are unrelated to the marketplace, such as mistaken purchases or people not liking the game they bought.
It also says only 1% of all transactions are problematic and all of these are handled by the support team contacting the seller.Ħ0% of issues (0.6% in total) concern payment problems, such as cards being declined. G2A reports that around one million games are sold every month on its marketplace. Unfortunately for G2A, they were incredibly successful: their tweets caused an avalanche of articles." "We can assume the reason wrote those posts was to gain media attention. It claims that Microsoft did so after thousands of its own keys were leaked, but less than 20 were found on G2A's marketplace. However, Rose has since tweeted that he did, and started a petition demanding G2A drop all indie games from its marketplace. It later added the indies who tweeted around this issue, including Rose, have not contacted G2A. "We are and always were open for discussion, but a real one, not empty accusations and catchy slogans." If any key was illegally obtained, we'll remove it, block the seller and provide their personal data to the proper authorities. "If any developer suspects there are keys on the marketplace that shouldn't be there, there's a quick and easy way to report it," the firm wrote. But if G2A were to shut down, "selling game keys wouldn't disappear." The company also emphasised it's not the only place where people can sell game keys, although it is the biggest.
It stressed that, contrary to the frequent accusations it receives, G2A's business model is "the same as any other big global marketplaces' like Amazon or eBay, with all its ups and down." And, like many online businesses, G2A uses automated marketing like Google Ads to promote products around what users may be interested in. "We are and always were open for discussion, but a real one, not empty accusations and catchy slogans" reached out to G2A for their response, and the company responded with a lengthy breakdown of its business model, misunderstandings on how it operates, and what G2A is doing to address these accusations. He said he would rather players pirate the game than buy from the controversial marketplace, since "devs don't see a penny either way" - a claim supported by other indie developers such as Vlambeer's Rami Ismail. The backlash was triggered by a tweet from Mike Rose, who complained about G2A's sponsored ads on Google for Rage Squid's Descenders, published by Rose's firm No More Robots. Earlier this week, G2A once again came under fire from indie developers and publishers for selling stolen keys but insists this is not the case.
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